PENGARUH PRILAKU BIROKRASI TERHADAP KUALITAS LAYANAN PUBLIK YANG MENSEJAHTERAKAN RAKYAT DI KABUPATEN MINAHASA SELATAN

Authors

  • Hendry Rumengan

Abstract

This study aims to determine and measure how much influence bureaucratic behavior
on the quality of public services in MINAHASA SELATAN. each variable
is described in four-dimensional indicators and three. The research method used is a
quantitative analysis of the survey method using questionnaires as the main instrument.
Quantitative data processing system using a statistical dioleh Product and Service Solutions
(SPSS. 17.0) The results showed that the statistical behavior of the bureaucracy affects the
quality of public services in the District with . 0.5 can also be proved by comparing the values
of r calculated with the table r (95%) so that the table r = 0.138. Since r count r is greater than
the table or 0.519>0.138 then conclude that Ho is rejected and Ha accepted, meaning that the
behavior of the bureaucratic behavior has a significant effect on the quality of public services.

Published

2015-06-22